Help with Online Worship

Thank you for joining us in online worship. Here are some tips to enhance your experience and answer questions about watching live-video.

Issue: I can’t see videos on the Online Worship page at stdave.org

A video will be viewable on the Online Worship page a few minutes before the beginning of each service. If you can’t see the video take the following steps:

  • Try refreshing your page.
  • Changing web browsers can improve connectivity.
    • If possible, try Chrome as your web browser.
  • Click on the ONLINE SERVICE link to see the service on Facebook
    • You do not need a Facebook account to take this step.

Issue: I can’t hear the online worship services at stdave.org

  • Check your device’s volume settings.
  • Check the volume settings in the video window (see below).

Issue: The video is pausing or skipping

  • When using WiFi to connect to the video it is best to bring your device close to the router and, if possible, refrain from using other devices to stream video for the duration of the service.
  • Connection to the Internet via an Ethernet cable may help reduce video interruptions.
  • Try using a different browser or refreshing your page.
  • Increased web traffic on Facebook can sometimes cause delays in watching video. The Online Worship team will continue to adapt our recording techniques for optimal connection during this time of physical distancing and appreciate your understanding.

Issue: I do not have a Facebook account

  • It is not necessary to have a Facebook account to see embedded live video at stdave.org. The St. David’s Facebook page is open to the public and our videos can be watched by anyone.
    • However, we have found that the web browser FireFox is not compatible with Facebook and may cause issues with viewing embedded online video.

Need help? Please contact The Rev. Katie Wright at katie.w@stdave.org.


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